Workplace Culture

What is the culture of your workplace? What types of conversations happen around 'the water cooler'? How would customers or visitors describe the 'vibes' in your office or other workspace?

I recall recently walking into an office in healthcare industry and feeling a heaviness as I entered the door. I could tell by the non-verbal's being communicated between staff that all was not well. This happens and my timing may have been just right to catch the tale-end of a disagreement or other challenge.

When they noticed my presence, this staff was able to immediately "let it go". I received a warm and welcoming smile and all attention shifted to me. I thought this is not a cultural dilemma but rather just a moment in time that I happened upon. I appreciated the professionalism of the staff and their ability to re-focus. That feeling of heaviness lifted.

If we are observant we easily catch this type of human interaction in the workplace anytime we are out and about. It is perfectly normal and should not have a permanent negative impact on staff or customers.

However, some workplaces experience such an onslaught of negative interactions, experiences and so on...that they slowly BECOME that energy. It is pervasive. It becomes the norm and it feels oppressive. How can this happen to otherwise happy and healthy people? How does this negative 'group think' enter and outstay its welcome?

The whys and the hows may be complex. What is important is to notice it and change it. Make a conscious effort to override the negative patterns that will poison the very soul of the workplace. Agree to work on it together. Change routines. Put certain topics off the table for now. Get into the habit of praise, acknowledgement, smiles, focus on work and what CAN be done. Focus on the 98% that is working well. Ignore the 2% at least for now.

Create a renewal of positive energy. Watch as staff stop calling out. Watch as productivity rises. Watch as customers and clients give more business.

A healthy, happy, happening work environment is good for you, your staff, your customers and your bottom line.

What can you do differently today that will create good health in your workplace?

Linda L. McDonald
www.REACHresources.net